Steno Enterprises FAQ Widget

Frequently Asked Questions

General
What makes Steno Enterprises different? +
We combine global mobility expertise with professional creative services—handling your visa, travel planning, and study-abroad needs alongside branding, design, and animation under one roof for a seamless experience.
Where is Steno Enterprises based, and which markets do you serve? +
Our headquarters are in Gaborone, Botswana, with partnerships spanning embassies, universities, and creative agencies worldwide. We specialize in China and Germany but support clients across every continent.
How do I get started with your services? +
  1. Choose the service you need (Travel Consultancy or Creative Studio).
  2. Fill out our online inquiry or assessment form.
  3. We'll schedule a free consultation within one business day to understand your goals and provide a proposal.
Travel & Education
Which visa types do you handle? +
  • Work Visas for employment, intra-company transfers, and business assignments
  • Student Visas for degree programs, exchange semesters, and vocational courses
  • Tourist & Visitor Visas for leisure, family visits, and short-term stays
  • Renewals & Extensions to maintain your legal status abroad
How long does the visa process take? +
Timelines vary by country and visa category but typically range from 4–8 weeks for student and tourist visas, and 6–12 weeks for work permits. We provide a detailed timeline at your initial consultation.
Can you help me find scholarships or funding? +
Yes. Our Scholarship Guidance service researches eligibility, matches you with programs, and supports your applications to maximize success.
What post-arrival support do you offer? +
  • Airport pickup coordination
  • Temporary housing referrals
  • Local orientation (banks, SIM cards, transportation)
  • Ongoing check-ins to troubleshoot any issues
Creative Studio
What kinds of design projects can you handle? +
  • Corporate branding (logos, style guides)
  • Marketing collateral (flyers, brochures, social media graphics)
  • Custom illustrations and infographics
Do you create animations? +
Absolutely. We produce 2D and 3D animations, explainer videos, motion-graphics sequences, and full post-production editing for web, social media, and presentations.
How many revisions are included? +
  • Graphic Design & Branding: Two rounds of revisions at no extra cost
  • Animation & Motion Graphics: One full feedback cycle; additional revisions available at our standard hourly rate
What file formats will I receive? +
  • Design: AI, EPS, PDF, PNG, JPEG
  • Animation/Video: MP4, MOV, or any preferred delivery format you specify
Pricing & Payment
How is pricing determined? +
Each project is quoted based on scope, complexity, and timeline. We provide transparent proposals with itemized costs and no hidden fees.
What payment methods do you accept? +
  • Bank transfers (local and international)
  • Major credit cards (Visa, MasterCard, Amex)
  • PayPal and other popular e-wallets
Do you offer package deals? +
Yes—combine Travel Consultancy and Creative Studio services in a bundled package for a discounted rate. Ask us for custom package pricing during your consultation.
Support & Contact
How can I reach Steno if I have more questions? +
  • Phone: +267 72 377 295 (Mon–Fri, 8 AM–5 PM GMT+2)
  • Email: info@steno.co (general), travel@steno.co (mobility), studio@steno.co (creative)
Where can I learn more about your services? +
Visit our detailed service pages or download our brochure from the website. You can also schedule a free 15-minute strategy call to explore options.
Schedule a Consultation

Steno Enterprises (Pty) Ltd

Plot 50368, Thapong Precinct, Gaborone Finance Centre

Gaborone, Botswana

+267 72 377 295 | info@steno.co